Who we are
Our website address is: http://commercial-water-heating-com.
At [Commercial Water Heating] (referred to as “we,” “us,” or “our”), we are committed to protecting your privacy and maintaining the accuracy, confidentiality, and security of your personal information. This Privacy Policy explains how we collect, use, and disclose personal information in compliance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
1. Collection of Personal Information
We collect personal information only as necessary to provide our services and communicate effectively with you. The types of personal information we may collect include:
- Contact Information: When you inquire about our services through our website chatbot, we may collect your name, phone number, and email address.
- Chatbot Communications: Our chatbot may collect additional details about your inquiry to ensure we provide relevant services and information.
- Marketing Information: If you opt in, we may collect your email address and phone number to send you promotional messages, special offers, or industry tips.
2. Use of Personal Information
We use the personal information collected for purposes including:
- Responding to Inquiries: To contact you in response to your inquiry, provide details about our services, and assist you with any questions.
- Service Provision: To perform and improve the services we offer, including water heater installation, maintenance, and consultation.
- Marketing and Promotions: With your consent, we may use your contact information to send promotional messages, general tips, or industry news. You may unsubscribe from these communications at any time.
- Improving User Experience: We use information gathered from our chatbot interactions to improve our website experience, services, and customer support.
3. Disclosure of Personal Information
We do not disclose your personal information to third parties without your consent, except as required by law or as necessary to provide our services. We may share personal information in the following situations:
- Service Providers: We may share information with trusted third-party providers who assist us in delivering services, such as SMS and email service providers. These providers are bound by contractual obligations to keep your information secure and use it only for the purposes we specify.
- Legal Obligations: We may disclose information if required by law, court order, or to protect the safety, rights, or property of [Your Company Name].
4. Consent and Communication Preferences
By providing us with your personal information, you consent to its use as described in this Privacy Policy. We will seek your express consent for the following:
- Text Messaging: By entering your phone number into our chatbot, you consent to receiving text messages about your inquiry. Standard messaging rates apply, and you can opt out by replying “STOP” at any time.
- Email Marketing: You will have the option to subscribe to our promotional emails. If you no longer wish to receive these emails, you may unsubscribe at any time by following the instructions in the email or contacting us directly.
5. Data Security and Retention
We are committed to safeguarding your personal information and use reasonable administrative, technical, and physical security measures to protect it from unauthorized access or disclosure. Personal information is retained only as long as necessary for the fulfillment of the purposes identified or as required by law.
6. Access and Correction
You have the right to request access to and correction of your personal information in our records. To request access or an amendment, please contact our Privacy Officer (see below).
7. Cookies and Analytics
Our website may use cookies to enhance your browsing experience. Cookies are small data files stored on your device that allow us to recognize your preferences and improve website performance. You can disable cookies in your browser settings, although this may affect some functionality on our website.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites, and we encourage you to review the privacy policies of any third-party sites you visit.
9. Updates to this Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. The updated version will be posted on our website with a revised “Last Updated” date.
Your Rights under Canadian Privacy Law
As a Canadian resident, you have the right to withdraw consent, access your personal information, and request corrections. We are committed to respecting your privacy rights and addressing any concerns you may have.